From surviving to thriving in a digital world.
Enterprises had no choice but to turn digital to survive during Covid-19, with many businesses continuing to adopt additional digital processes to prevent further losses in the future.
In South Africa it has been reported that “a quarter of small, medium, and micro (SMME) enterprises” were forced to close due to Covid-19, with surveys showing that SMME’s have planned to retrench an average of 1.2 million people in the next six months (Sunday Times).
Some enterprises thrived due to the digital demand however others fell behind and could not recover.
Tips for thriving in a digital world
- Automate business processes
Processes traditionally done manually have been upgraded and automated through Digital Transformation. Automation has allowed for business operations to continue without the need for an employee to be physically present. In the Covid-19 era it is more important than ever to automate, to avoid losing operational time due to absent staff or lockdown restrictions.
- Software for success
In partnership with digital transformation, software will need to be developed to support the integration of automated processes. Workflow development is just one type of software development that can help your business thrive independently and automatically.
- Working from the cloud
Covid-19 has resulted in an office to home migration, businesses had no choice but to have staff working from home to stay operational. For businesses to stay connected and working cohesively, they had to turn to the cloud. Working from the cloud allows for continued collaboration and access to files no matter where you are working from (internet connectivity required).
- Take your business digital
Customers are turning away from malls and finding more comfort in shopping from their devices. Since the start of the pandemic 65% of South Africans have reduced visits to physical malls, calling for retail outlets and supermarkets to go digital. Going digital not only means continuing to reach your existing customers, but also brings benefits like 24/7 service, a larger customer based and increased sales.
- Communications Hardware
The age of face-to-face meetings is over, with companies now conducting virtual meetings using platforms like Zoom and Microsoft Teams. To ensure your business stays connected with customers, its vital that employees have the hardware to efficiently communicate from home. A home-based employee will need hardware such as headsets and webcams and a good internet connection. No longer will the excuse of being stuck in traffic suffice for missing a meeting…